RETURNS & REFUNDS
Return & Refund Policy
At Healiph, your satisfaction and trust are our top priorities.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is damaged or defective
- The product delivered is incorrect
- The order is incomplete or missing items
Return requests must be raised within 48 hours of delivery.
To be eligible for a return:
- Product must be unused and unopened
- Original packaging and labels must be intact
2. Non-Returnable Items
Due to hygiene and safety concerns, the following items are not eligible for return:
- Opened or used products
- Products without original packaging
- Items purchased during sale or promotional offers
3. Refund Policy
Once your return request is approved:
- Refunds are processed within 5–7 business days
- Amount is credited to original payment method
For Cash on Delivery (COD) orders:
- Refunds are processed via Bank Transfer or UPI
4. Replacement Policy
If your product is damaged, defective, or incorrect:
- You are eligible for a free replacement
- Replacement depends on product availability
5. Return Process
To initiate a return:
01
Contact us at healiphlife@gmail.com
02
Share order details with clear issue images
03
Our team reviews your request within 24–48 hours
04
Pickup or further instructions will be provided after approval
6. Order Cancellation
- Orders can only be cancelled before dispatch
- Cancellation is not possible once shipped
8. Our Commitment
At Healiph, we strive to deliver safe, effective, and gentle skincare solutions.
Every product is designed with care, quality, and customer trust at the center of our brand experience.
.healiph-policy{
background:#F7F7F5;
padding:120px 20px;
font-family:'Inter',sans-serif;
}
.policy-container{
max-width:1200px;
margin:auto;
}
.policy-hero{
text-align:center;
margin-bottom:80px;
}
.policy-tag{
display:inline-block;
padding:10px 22px;
border-radius:999px;
background:rgba(60,141,163,0.12);
color:#3C8DA3;
font-size:13px;
font-weight:600;
letter-spacing:2px;
margin-bottom:24px;
}
.policy-hero h1{
font-size:64px;
color:#1D1D1D;
margin-bottom:20px;
line-height:1.1;
}
.policy-hero p{
color:#6E6E6E;
font-size:19px;
max-width:700px;
margin:auto;
line-height:1.8;
}
.policy-grid{
display:grid;
grid-template-columns:repeat(auto-fit,minmax(320px,1fr));
gap:28px;
}
.policy-card{
background:rgba(255,255,255,0.72);
backdrop-filter:blur(14px);
border-radius:32px;
padding:40px;
box-shadow:0 12px 40px rgba(0,0,0,0.04);
border:1px solid rgba(255,255,255,0.4);
}
.policy-card h2{
font-size:28px;
margin-bottom:22px;
color:#1D1D1D;
}
.policy-card p{
color:#6E6E6E;
line-height:1.9;
font-size:16px;
margin-bottom:16px;
}
.policy-card ul{
padding-left:18px;
}
.policy-card ul li{
color:#6E6E6E;
margin-bottom:14px;
line-height:1.8;
}
.steps{
display:flex;
flex-direction:column;
gap:18px;
margin-top:20px;
}
.step{
background:#FFFFFF;
border-radius:22px;
padding:18px;
display:flex;
align-items:flex-start;
gap:16px;
}
.step span{
min-width:48px;
height:48px;
border-radius:50%;
background:linear-gradient(135deg,#3C8DA3,#5E919C);
color:white;
display:flex;
align-items:center;
justify-content:center;
font-weight:700;
}
.step p{
margin:0;
}
.contact-box{
background:linear-gradient(135deg,#3C8DA3,#5E919C);
padding:30px;
border-radius:24px;
color:white;
}
.contact-box p{
color:white;
margin-bottom:14px;
}
.policy-footer{
text-align:center;
margin-top:90px;
}
.policy-footer h2{
font-size:54px;
color:#3C8DA3;
letter-spacing:3px;
margin-bottom:12px;
}
.policy-footer p{
color:#6E6E6E;
font-size:18px;
}
@media(max-width:768px){
.policy-hero h1{
font-size:42px;
}
.policy-card{
padding:30px;
}
.policy-card h2{
font-size:24px;
}
}
